Privacy-policy

Effective Date: September 3, 2026

BookSlot (“BookSlot”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use the BookSlot mobile application and related services.

By using BookSlot, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use BookSlot, we may collect the following information:

Account Information

Name

Email address

Phone number

User account ID

Login and authentication information

Profile and Academic Information

You may provide information such as:

College preferences

NEET UG-related information

Academic information

NEET score, rank, AIR and category-related information

Counselling and admission preferences

This information may be used to provide personalized college recommendations, counselling guidance, admission tracking, and other BookSlot features.

Documents

If you use the Document Vault, you may upload documents such as educational, identity, counselling, or admission-related documents.

Documents are stored securely and are associated with your BookSlot account.

Support Information

If you contact our Help Center or Support Desk, we may collect:

Support inquiries

Messages

Ticket information

Admin responses

Information required to resolve your request

Transactions and Orders

If you purchase an eligible BookSlot service, we may maintain information related to:

Orders

Transaction status

Purchased services

Counselling bookings

Payment-related records

Payment information may be processed by third-party payment providers such as PayU. BookSlot does not intentionally store your complete card, UPI, or banking credentials.

2. How We Use Your Information

We may use your information to:

Create and manage your BookSlot account

Provide college search and comparison features

Provide NEET UG counselling and admission guidance

Provide personalized recommendations

Maintain your admission tracking information

Store and manage documents you upload

Process eligible service purchases and counselling bookings

Provide customer support

Respond to Help Center requests

Improve application performance and reliability

Prevent fraud, abuse, and unauthorized access

Maintain security and protect our services

Comply with applicable legal requirements

3. AI Features

BookSlot may provide AI-powered features such as college recommendations, counselling guidance, career roadmaps, and other assistance.

Information submitted to AI-powered features may be processed to provide the requested response.

AI-generated information is provided for general educational and guidance purposes and should not be treated as official government, medical, legal, or financial advice.

4. College and Counselling Information

BookSlot provides educational information and counselling/admission guidance.

BookSlot is an independent platform and is not affiliated with, endorsed by, or officially certified by the Medical Counselling Committee (MCC), National Testing Agency (NTA), any state counselling authority, or any government authority unless explicitly stated otherwise.

Users should verify important admission information with the relevant official authorities.

5. How We Store and Protect Your Information

BookSlot uses third-party infrastructure and security services, including Supabase, to store and manage certain application data.

We use appropriate technical and organizational measures designed to protect your information against unauthorized access, alteration, disclosure, or destruction.

However, no internet-based service can guarantee absolute security.

6. Data Sharing

We do not sell your personal information.

We may share or process information with trusted service providers when necessary to operate BookSlot, including providers for:

Authentication

Database and cloud storage

Payment processing

AI services

Application infrastructure

Customer support

We may also disclose information when required by applicable law, legal process, or to protect the rights, safety, and security of BookSlot and its users.

7. Document Vault Privacy

Documents uploaded to the Document Vault are intended to be accessible only to the authenticated account that owns them, subject to the application's security controls.

You should only upload documents that are necessary for your use of BookSlot.

You are responsible for ensuring that the documents you upload are accurate and that you have the right to provide them.

8. Data Retention

We retain information only for as long as reasonably necessary to provide our services, maintain records, comply with legal obligations, resolve disputes, and enforce our agreements.

When information is no longer required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal and operational requirements.

9. Account Deletion

You can request deletion of your BookSlot account and associated personal information.

You can initiate account deletion from within the BookSlot application.

You can also submit an account deletion request through our public deletion page:

https://bookslot.org/delete-account⁠

Some information may be retained where required by law, for legitimate security purposes, or for necessary financial and transaction records.

10. Children's Privacy

BookSlot is not intended for children under 13 years of age.

We do not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided personal information to us, please contact us so that we can take appropriate action.

11. Third-Party Services

BookSlot may use third-party services to operate its platform, including services for authentication, cloud storage, payment processing, analytics or application infrastructure.

These third-party providers may process information according to their own privacy policies and terms.

12. Cookies and Similar Technologies

Our website or services may use cookies or similar technologies where necessary for functionality, security, authentication, or improving the user experience.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make significant changes, we may update the effective date displayed at the top of this page.

You should periodically review this page for the latest version.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us at:

Email: support@bookslot.org

Website: https://bookslot.org⁠